Booking Conditions and General Information
- Please read carefully
Tyddyn Mawr Holiday Cottages, are the owners of
the property. The hiring contract is between the Hirer and the Owner
of the property for which the booking is made and incorporates the
conditions set out below:
Authority to Sign
The person signing the booking form certifies
that he/she is authorised to agree the Booking Conditions on behalf
of all persons included on the Booking Form. The signatory must be a
member of the party occupying the property and must be 18 years of
age or over. Bookings cannot be accepted from parties of young
people under 18 years of age.
Payment
Bookings are to be accompanied by a deposit of
one third of the rent. The balance of the rent must be paid 56 days
(8 weeks) before the commencement of the holiday. Non payment of the
balance of the rent on or before the due date shall be construed as
a cancellation of the contract by the Hirer. The full rent is
payable if the occupation date is less than 56 days (8 weeks) from
the date of booking.
Hirer's Obligation
The Hirer agrees:
To pay for any breakages, losses or damage to
the property before departure. To take all reasonable and proper
care of the property and leave it in a clean and tidy condition at
the end of the tenancy. Particular attention must be given to the
kitchen, ensuring that all equipment and utensils are left clean and
tidy. The Hirer is responsible for any additional cleaning costs
incurred.
To permit the owners or Agent reasonable access
to the property to carry out any urgent maintenance.
Not to sublet or share the property except with
persons nominated when booking. The maximum number of persons
allowed at the property is clearly stated and must not be
exceeded.Please Note: No pets are allowed (Owners reserve the right
to terminate the hire without notice and without refund in case of a
breach of this condition).
Cancellation
If the Hirer wishes to cancel the booking for
non-insurable reasons he should advise Tyddyn Mawr Holiday Cottages,
immediately by telephone, followed by a confirmatory letter. Upon
receipt of such letter the Owner will (but without any obligation to
the Hirer) use their best endeavours to obtain a replacement letting
and, if such replacement is obtained, will then refund to the Hirer
any monies paid less a handling charge. If the Agent is unable to
relet the OWNER shall be entitled to retain all payments already
made and to recover, if not already paid, the balance of the hiring
charge.
Non-availability of Property
If, for any reason beyond the Owner's control,
the property is not available on the date booked, all rent paid in
advance will be refunded in full. The Hirer shall have no further
claims against the Owner or Agent.
Caring for your Safety
Every reasonable effort has been made to
indicate possible safety hazards in the property description.
However, it is the guests responsibility (particularly parents with
young children) to inspect the property and grounds immediately on
arrival and note any possible hazards. Check the layout of your
holiday property so that in an emergency you can get out quickly and
easily. Please read and respect any warning/hazard/restriction
notices that the owners have placed in the property
Cottages and the Countryside
Please remember our properties have low
windows, were built before the days of minimum ceiling/door heights,
easy stair gradients, cavity insulation and damp proof courses, also
countryside activity (farming etc) and animals can be noisy and
smelly at times!
Arrival and Departure Times
Properties are normally only available after
4.30 p.m. on the day of arrival and must be vacated by 10. 00 a.m.
on the day of departure please.
Bed linen
All of our properties provide bed linen and
beds are fully made up and ready for your arrival.
However, personal towels, tea towels and cot
linen are not normally provided. Any exceptions are clearly shown.
Christmas & New Year Festivities
Our properties are available throughout the
winter. At Christmas The owners provide a complimentary Christmas
tree and decorations.
Complaints
Every effort has been made to ensure that you
have an enjoyable and memorable holiday. If however, you have any
cause for complaint we are anxious that remedial action is taken as
soon as possible. It is essential that you contact the Owner or our
representative immediately if any problem arises so that it can be
speedily resolved. Discussion with the Owner or representative
whilst you are in residence usually enables shortcomings to be
rectified straight away. If after this you feel that the complaint
still remains unresolved then notify Tyddyn Mawr Holiday Cottages,
in writing, within 7 days of returning from your holiday. Please
help us to help you by following this procedure which is designed to
effect the speediest possible investigation and rectification of
complaints. We cannot subsequently consider any complaints or enter
into any correspondence about them unless this procedure has been
followed.
General
Every reasonable effort has been made to ensure
that the descriptions/photographs are accurate and all statements by
the Owner are made in the honest belief that they are accurate at
the time of going to press. However, all distances are approximate
and facilities may be altered or withdrawn for reasons outside the
control of the Owners for which we cannot accept responsibility.
Occasionally improvements and alterations may be made after the
publication of this website. We will notify you of any major
amendments or other details contained on the website at the time of
your booking or at the earliest possible opportunity thereafter.
Reception Service
The Owners, or their representatives, will call
or contact you either on the evening of your arrival or the
following morning, to ensure you are completely satisfied and
nothing has been overlooked.